FAQ

TRACKING

  1. How do I track my order?
    You can track your order with the help of the tracking ID and link sent to your phone number and email address
  1. How long will my order take to arrive?
    An order typically takes 3-7 business days to get delivered
  1. Do you deliver out of India?
    Presently, we deliver only within India
  1. Can I modify my shipping address after placing the order?
    Unfortunately, the shipping address cannot be modified after placing an order

CANCELLATION

  1. Can I cancel my order after shipping?
    The order can be cancelled if it hasn’t been shipped
  1. I just cancelled my order, what happens next?
    It can be exchanged with another product from Noirde. The remaining amount is credited to the customer account.

RETURNS AND EXCHANGES

  1. What is the return policy? And how does it work?
    Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  1. How do I return a product to Noirde?
    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. send us an email at customercare@noirde.com and send your item to: #H-807, Brigade Gateway, Dr.Rajkumar Road Bangalore Karnataka IN 560055.
  1. What do I do if the product received is damaged?
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@noirde.com and send your item to: #H-807, Brigade Gateway, Dr.Rajkumar Road Bangalore Karnataka IN 560055.
  1. What do I do if the product received is different from what I’ve ordered?
    Send us an email at customercare@noirde.com or call us at +91 9535138309.
  1. Where should I send my return?
    Send your item to: #H-807, Brigade Gateway, Dr.Rajkumar Road Bangalore Karnataka IN 560055.
  1. Can I return my product after 15 days?
    Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  1. I have requested a return/exchange, when will I get it?
    After the return/exchange product is received by us, the delivery of the exchanged product will take 7-10 business days
  1. How do I check the status of my returned order?
    You can track your order with the help of the tracking ID and link sent to your phone number and email address

PAYMENT

  1. What happens to the money deducted from my debit card/credit card/net banking for an unsuccessful order?
    The deducted money will be credited to your bank account in 7 working days
  1. What should I do if my payment fails?
    You can check your internet connectivity. If it still doesn’t work then you can contact your bank regarding the same.

PAYMENT METHODS AND DETAILS

  1. Is it safe to shop online using my debit or credit card?
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  1. What happens if my credit/debit card has been compromised while making a payment online?
    In this case, we’d advise you to contact your bank for the same
  1. Is my personal information secure at Noirde?
    To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
  1. What happens if a product is out of stock?
    If the product is out of stock it will show so on the website. If due to some technical glitch it doesn’t, you can get in touch with us by mailing us at customercare@noirde.com or calling us on +91 9535138309
  1. What payment methods do you accept?
    6 Credit Cards ( Visa, MasterCard, American Express, Ru pay ,JCB & Diners )100 Debit cards ( Visa, Visa Electron, MasterCard, Maestro, Ru pay and ATM cum debit cards ) And COD
  1. Is there a purchase limit for COD?
    There is no purchase limit for COD